Section 1: Introduction

Terms & conditions

These Terms & Conditions govern your use of services provided by ElevateGCSE ("we", "our", "us"). By enrolling in any of our programmes, you agree to comply with and be bound by the terms outlined below. These conditions are designed to ensure quality, fairness, and accountability for both parties.

Section 2: Definitions

1. Attendance

A session is considered “attended” only if the student is present for the entire scheduled duration of the session without:

• arriving more than 5 minutes late,

• leaving more than 5 minutes early, or

• being unresponsive or inactive during the session for more than 10 consecutive minutes.

In-person or online, students must be visibly and audibly engaged throughout. Failure to meet this standard may result in the session being marked as missed.

2. Full Attendance Record

To meet the guarantee criteria, students must:

• Attend a minimum of 90% of scheduled sessions (Standard Guarantee)

• Attend a minimum of 100% of scheduled sessions (Fast-Track Guarantee / Elevate Track)

• Submit all homework at least 24 hours before their next session to secure eligibility for attendance credit.

If homework is not submitted, the student may lose access to the session, which will count as a missed session.

3. AI-Personalised Revision Plan

A custom study and revision roadmap generated using ElevateGCSE’s AI diagnostic tools, tutor input, and the student’s performance data.

Students are expected to follow at least 85% of the revision plan (tracked via submissions and check-ins) to remain eligible for the Standard Guarantee.

4. Full Elevate Revision System

This includes:

• AI-Personalised Plan

• Weekly Progress Check-Ins

• Diagnostic Testing

• Mock Paper Submissions

• Targeted Review Worksheets

• Colour coded progress tracker

Required for Fast-Track Guarantee eligibility. Must be followed to 95% completion.

5. Valid Homework Submission

Homework is considered valid only if:

• It is completed to a satisfactory standard based on the marking rubric

• It is submitted via the assigned platform (Google Classroom / email / submission form)

• It is received no later than 24 hours prior to the next session

6. Eligible Student

Any student currently enrolled in ElevateGCSE who is:

• Not in breach of ElevateGCSE conduct policies

• Not receiving conflicting tutoring support elsewhere

• Committed to following the required study systems

Only Eligible Students may qualify for the Guarantee.

7. Missed Session

Any session that is:

• Not attended due to absence or late arrival (as defined in 1.)

• Denied access due to late/incomplete homework

• Skipped for personal reasons without prior approval

Missed sessions will count against attendance % and may void eligibility.

8. Standard Progress Guarantee

Our baseline promise: a one full grade improvement in 12 weeks, provided all eligibility requirements are met.

9. Fast-Track Guarantee / Elevate Track

An accelerated promise: a one full grade improvement in 6 weeks, available to selected students by application or invitation only.

Elevate Scholars Pass students are automatically enrolled in this guarantee, pending full participation.

Section 3: Guarantee elegibility

To qualify for the Standard Progress Guarantee (1 full grade improvement in 12 weeks or 50% refund), students must:

Be enrolled in either the Elevate Track or Scholars Path.
Attend at least 90% of sessions.
Submit all assigned homework by the deadline.
Follow their AI-personalised revision plan.
Complete both the diagnostic and follow-up assessments.

To qualify for the Fast-Track Guarantee (1 full grade in 6 weeks or full refund):

Be enrolled in the Scholars Path or invited into Fast-Track by ElevateGCSE.
Attend 100% of sessions (with no late arrivals or early exits).
Submit all homework on time and complete all weekly check-ins.
Fully follow the revision system and feedback tools.
Complete diagnostic and mock progress tests.

Section 4: Refunds and Cancellations

All refund claims must be submitted within 14 days of the Guarantee Period ending.

Refunds will be processed to the original payment method within 21 working days.
Refunds are only applicable if all eligibility conditions are strictly met.
If a student withdraws or cancels their enrolment during the Guarantee Period, they forfeit all refund rights.
Students who cancel or withdraw cannot re-enrol in Elevate GCSE programmes for a period of 3 months from cancellation date, unless an exception is granted in writing.

Section 5: Limitations and Exclusions

The guarantee does not apply to:
a) Students enrolled for less than 6 consecutive weeks
b) Students who miss more than 2 sessions for any reason
c) Students who receive external tuition that conflicts with ElevateGCSE strategies
d) Circumstances beyond the control of ElevateGCSE (e.g. illness, family emergencies, school changes)

Section 6: Dispute resolution clause

In the unlikely event of a disagreement regarding the guarantee, both parties agree to communicate in good faith to resolve the issue. ElevateGCSE reserves the right to request further evidence or documentation to support a refund request.

Section 7: Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.